Help Center

FAQ

What is MoguShop?

How can I contact you?

Do you have any physical stores?

What are your delivery fees and how do I qualify for free shipping?

How do I qualify for next day delivery?

What are your delivery times?

Am I able to do self-collection?

Will your delivery person contact me when he/she arrives?

Will your delivery person leave my order at my door if no one is at home?

Can I get my neighbour to receive my order?

What kind of payment do you accept?

Will you refund us if there’s an out-of-stock item?

Can I change or cancel my order?

How do I check on the status of my order?

There are missing items from my order.

I have received my order but there is some spoilage/wrong item.

My order did not arrive.

I have feedback about my delivery driver.

Can I return your reusable bags and boxes?