We would love to hear from you. Please contact us via phone on +65 8922 0841, Facebook Messenger at m.me/mogushop.asia or email us at firstname.lastname@example.org if you have any comments, suggestions, queries or issues with your order. Do let us know if there is a certain grocery item that you’ve always wanted, so that we can expand our selection in the future!
We provide next day delivery on most of our items as long as you order before 11.59 p.m. Some fresh and airflown items may take more time to be processed, and your shopping cart will automatically inform you the earliest possible date for delivery at checkout.
We deliver every Tuesday & Friday and our friendly delivery colleagues will deliver your items to you between 3pm to 7pm and between 1pm to 4.30pm on Public Holidays. You can also leave us a comment at checkout if you require a different delivery timing, and we will do our best to accede to your request.
For airflown items, we will need a number of days to get them to you, so please order in advance!
Our delivery person will give you a call when he/she arrives, and if no one is home, we will ask for permission to leave the order outside your door. If permission is not granted or if you cannot be reached, we will take it back and arrange for a next day redelivery at an additional cost of $15.
Unfortunately, you can only change or cancel items that are pre-ordered in advance (i.e. airflown items). Do contact us if it is extremely important that you amend your order, and we will try our best to help you on a case-by-case basis.
Once you have checked out and made payment on MoguShop, your order will be automatically processed. If there are any changes in order status on our end, we will contact you via the contact details that you have provided.
Please contact us immediately on the day of delivery with your order number and we will investigate and rectify the situation within the next business day. Reach out to us now at email@example.com or m.me/mogushop.asia.
Please contact us immediately on the day of delivery with your order number, and in the case of the spoilt item, an accompanying image. We will investigate and rectify the situation within the next business day. Reach out to us now at firstname.lastname@example.org or m.me/mogushop.asia.