FAQ

About Us

  • What is MoguShop?
    • MoguShop is an online Japanese-focused grocer with a wide selection of popular high quality products at great prices, find out more here.
  • How can I contact you?
    • We would love to hear from you. Please contact us on Facebook Messenger at m.me/mogushop.asia or email us at hello@mogushop.asia if you have any comments, suggestions, queries or issues with your order. Do let us know if there is a certain grocery item that you’ve always wanted, so that we can expand our selection in the future!
  • Do you have any physical stores?
    • We do not have any physical stores, which is how we are able to pass on such great savings to you!
Delivery
  • What are your delivery times?
    • We deliver every day!  Our friendly delivery colleagues deliver your fresh groceries to you between 5 to 7.30pm on weekdays, and between 2 to 4.30pm on weekends and public holidays. 
    • For airflown items, we will need a number of days to get them to you, so please order in advance!
  • What are your delivery fees?
    • Delivery is FREE for orders above $99 (after any discount)! Orders between $70-$99 (after any discount) qualify for $5 delivery, while orders below $70 (after any discount) require a delivery fee of $15.
  • Am I able to do self-collection?
    • Not at the moment, due to COVID restrictions.
    • Will your delivery person contact me when he/she arrives?
      • Our delivery person will only give you a call when he/she arrives during the allotted time and no one is home.
    • Will your delivery person leave my order at my door if no one is at home?
      • Our delivery person will give you a call when he/she arrives, and if no one is home, we will ask for permission to leave the order outside your door. If permission is not granted or if you cannot be reached, we will take it back and arrange for a next day redelivery at an additional cost of $15.
    • Can I get my neighbour to receive my order?
      • Yes you can, as long as they can provide us with the order number.
    Payment
    • What kind of payment do you accept?
      • We prefer PayNow! You can select this option upon checkout. Alternatively, you can also pay using Visa or Mastercard.
    • Will you refund us if there’s an out-of-stock item?
      • Yes, we will notify you via email, and it will be reflected on your next month’s credit card statement.
    Your Order
    • Can I change or cancel my order?
      • Unfortunately, you can only change or cancel items that are pre-ordered in advance (i.e. airflown items). Do contact us if it is extremely important that you amend your order, and we will try our best to help you on a case-by-case basis.
    • How do I check on the status of my order?
      • Once you have checked out and made payment on MoguShop, your order will be automatically processed. If there are any changes in order status on our end, we will contact you via the contact details that you have provided. 
    Issues/Problems with Orders
    • There are missing items from my order.
      • Please contact us immediately on the day of delivery with your order number and we will investigate and rectify the situation within the next business day. Reach out to us now at hello@mogushop.asia or m.me/mogushop.asia.
    • I have received my order but there is some spoilage/wrong item.
      • Please contact us immediately on the day of delivery with your order number, and in the case of the spoilt item, an accompanying image. We will investigate and rectify the situation within the next business day. Reach out to us now at hello@mogushop.asia or m.me/mogushop.asia.
    • My order did not arrive.
    • I have feedback about my delivery driver.